Shipping Rates and Policies
We ship all our products using UPS, USPS, DHL, or Fed Ex.
Shipping Times Products are typically shipped within 5 business days after receipt of order. If your item is shipped via a carrier that provides a tracking number, it will be sent to you via a shipping email notice. In case of unexpected delays we will contact you via email and inform you of the cause and expected length of delay, giving you an opportunity to cancel your order.
Shipping Destinations At this time, we only ship to the U.S. (50 States) and Canadian provinces. If you live outside of these territories and are interested in ordering from us, please contact us and we will do our best to make special shipping arrangements.
Candian Shipments: GST will be collected from the customer, by the shipping company, at time of delivery of product. GST is assessed by Canada on cost of product and shipping costs.
Return Policy
We do offer a return policy, however the following stipulations apply:
All returns must have a Return Authorization number assigned by us. To obtain a Return Authorization number contact us with your intent and reason for return.
We must receive return requests within 10 days of your receipt of the product(s). Product price will be refunded once the product(s) is received back and inspected to be in new and unused condition. This is to ensure that the product can be restocked for resale.
Shipping Errors and Receipt Of Damaged Shipments
DamagePlease report any errors in shipping or a damaged products within 48 hours of receipt. We will get in touch with you to ascertain the type of damage and work to remedy the situation as soon as possible. We need to be informed of shipping damage expediently so we can file damage claims with the shipping company.
Order Errors
If there is an error in the order shipped, please let us know as soon as possible and we will arrange to have missing products shipped out ASAP or arrange for a product exchange if the wrong item was shipped.
Order Cancellation Policy
Orders may only be cancelled within 24 hours of being placed.
Once 24 hours have elapsed, a Return Authorization Number must be obtained from us(this is required as order may have already shipped).
Secure Online Shopping Experience
You can shop at www.Customize-IKEA.com with confidence.
We have partnered with Authorize.Net, a leading payment gateway provider since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks
(see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the
Authorize.Net Privacy Policy
www.Customize-IKEA.com is registered with the Authorize.Net Secure Payments Seal program.
Privacy Policy
Privacy StatementFor each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review only and used to improve the content of our Web page, used to customize the content and/or layout of pages for individual consumers, and used by us to contact consumers for marketing purposes if they sign up for our mailing list.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to unsubscribe@customize-ikea.com .
Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
